Fair Gaming

Fair Gaming Policy

Azurebet applies a comprehensive framework to ensure fair play, transparent operation, and responsible gaming across all products. This policy describes our commitments, controls, and processes that support a level playing field for every player.

Licensing and Regulatory Oversight

Azurebet operates under a valid gaming license issued by a recognized regulatory authority. The license covers online casino activities conducted by Azurebet and requires ongoing compliance with applicable laws, licensing conditions, and reporting obligations. Azurebet maintains the license in good standing and conducts its operations in accordance with the regulatory framework governing fairness, security, and consumer protection.

Game Integrity and Randomness

All games offered by Azurebet rely on certified random number generation. The RNGs are designed to produce outcomes that are wholly random, unpredictable, and independent of prior results or player identity. We employ independent third party auditors to review the software and operations on a regular basis. The results of such audits are used to verify fairness and are made available in the manner permitted by our policies. For each game, we publish the official rules, including return to player percentages and odds where applicable. Players may access these rules prior to play.

Transparency and Information for Players

Azurebet provides clear and accessible game rules, wagering requirements, and payout information for each product. We publish or provide access to essential game data to support informed decision making. Players may review their wagering history and banking transactions within their account through authorised features. We maintain a process for reporting suspected rule violations, errors, or fraudulent activity and will investigate promptly.

Responsible Gaming

Deposit limits: Players may set configurable per day or per session deposit limits in their account. Changes to limits are subject to internal verification and take effect promptly or after a short deliberation period, as described in our Responsible Gaming section.
Cooling-off and self-exclusion: Players may request cooling-off periods or permanent self-exclusion through the account settings or support channels. Reinstatement is subject to the terms of our policy and may require a waiting period and verification steps.
Age verification: Gambling is strictly limited to individuals aged eighteen (18) or older. We perform age verification during registration and may require ongoing verification for higher-risk activities or large transactions.
Self-assessment tools and support: We provide responsible gaming resources and links to support services. Players may pause play if feeling at risk or seek professional help.

Anti-Money Laundering and Know Your Customer

Azurebet implements AML and KYC procedures in compliance with applicable law. We perform identity verification during account creation and prior to processing withdrawals or high-value transactions. We monitor transactions for suspicious activity and retain the right to request documentation to verify identity and source of funds. We report to the applicable authorities in accordance with legal requirements and cooperate with regulatory inquiries.

Privacy and Data Protection

Azurebet collects Personal Data in accordance with our Privacy Policy and applicable data protection laws. We implement appropriate security measures to protect data during transmission and storage, including encryption, access controls, and incident response procedures. We inform players of the use of cookies and provide options to manage cookie preferences consistent with policy. We retain personal data for as long as necessary to provide services and comply with legal obligations.

Deposits, Wagering, and Withdrawals

We describe acceptable deposit methods, processing times, withdrawal terms, eligibility requirements, and any applicable fees. All withdrawals are subject to anti-fraud screening and verification checks. We publish the rules for bonus withdrawals and wagering requirements in the separate bonus terms. We reserve the right to suspend or close accounts that breach the terms or pose a risk to the integrity of the platform.

Game Rules, Payouts, and House Edge

For each game, the official rules, payout percentages, and odds are published in the game rules section. Azurebet maintains consistency in fairness across all products, and players may challenge any discrepancy through the complaints process described below.

Player Complaints and Dispute Resolution

Players may submit complaints via the official support channels or the in-site complaints form. We review complaints within the timelines described in our Player Complaints Policy. If a player is not satisfied with the outcome, they may refer the matter to an independent ADR provider in accordance with our policy.

Changes to this Policy and Governing Law

Azurebet reserves the right to modify this Fair Gaming Policy. We will provide notice of material changes to players in accordance with our standard notice procedures. The policy is governed by the laws applicable to our licensing jurisdiction, and any disputes will be resolved in accordance with those laws and the terms of the gaming contract.

Contact and Access to Information

Questions about fair gaming practices or the operation of Azurebet should be directed to our official support channels. We provide access to the policy upon request and maintain internal records of compliance. Players may exercise their rights regarding personal data as described in our Privacy Policy.